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Returns:
To return, please send merchandise prepaid in its original unused condition to our address listed below. We will then exchange the merchandise or refund the merchandise amount by the original payment method. Customers are responsible for the shipping costs for returns and/or exchanges. Please allow 2- 3 weeks for processing.
All items returned in a non-resellable condition, or with missing parts will be issued a restocking fee if any refund is applied at all, upon inspection at RestorePontoon's discretion. There are no returns for special order items, custom cut carpet lengths, and semi-custom helm chairs.
All Bimini
Package your return item(s) and mail back to the following address:
RestorePontoon
1923 N. Home Street
Mishawaka, IN 46545
* You will need to call us for a return authorization number before sending an item back. If an item is sent to a different return address you will incur shipping charges and or a restock fee to have the item returned back to the correct location in Indiana.
There are no returns for special custom order items such as our commander helm chairs, custom cut carpet lengths, and products that have been modified, drilled through, or altered, and no returns will be accepted on the solvent based glue. We also cannot accept any marine adhesive only because the glue is temperature sensitive and we have no way of verifying where it has been stored. If you are unsure of a custom order item, please call us to verify.
DAMAGED ITEMS:
Damaged/Missing Merchandise:
Please contact us immediately if your merchandise arrives damaged or there are missing parts.
You must contact us within 14 days of receiving a damaged or missing order. This is the deadline that we are given to file your damage claim or replace missing parts. If you wait longer than 14 days, we will have to charge to replace any missing or damaged items.
In order for your damage claim to be processed as quickly as possible, please e-mail us a photo of the damaged merchandise to the e-mail address listed below. For further instructions on damaged items procedures, please contact us by phone @ 888-383-7615 or by e-mail restorepontoon@gmail.com
**Please Note**
Please be very careful when opening your pontoon furniture, rolls of carpet or box of glue, as we cannot be responsible for damage caused by cutting open the heavy duty plastic wrap or cardboard boxes. Any marine carpet or marine carpet adhesive damaged during unpacking cannot be returned for a full refund.
IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY VIA PHONE as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped.
Product Disclaimer:
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for these errors.
Special Reminders
Remember, you can return stocked items in most circumstances but you are responsible for the freight back to Restore Pontoon.com unless the return is an authorized Damage or Warranty return. No returns are accepted at our facility on a freight collect basis or without a return authorization number. Please do not attempt to do so. This will only cause further delays and costs.
Please carefully consider your purchase before ordering.
- Ask for color samples to confirm color choices. Customized items with base and accent vinyl colors are not returnable.
- Measure twice, order once.
- Check cartons and product for damage upon receiving. Contact us immediately if you find damage.
- Open carefully. Upholstery cut by box openers is not returnable for refund or exchange.
