Return Policy

At Restore Pontoon, we do our utmost to take care of our customers. If you receive a damaged item or an order with missing items, please follow the following procedure to allow us to serve you in the most effective and efficient manner:

Please note that if you have to cancel your trailer order for any reason, please contact us immediately. Your trailer may already be in the process of being built. If that is the case, there is a non-refundable 10% restock fee.

Step 1: Contact us immediately. Damage claims after 14 days may not be honored due to company shipping limitations. Claims beyond the 14 day time frame are subject to rejection or restocking fees, at our discretion.

NOTE: For any required return, we will issue a return authorization. Do not return an item without this authorization, as no shipments are accepted at our facility without a return authorization number.

Step 2: Keep all original boxes. Some damaged items will require return to Restore Pontoon or one of our manufacturing vendors.

Step 3: Please take a photo (digital is best) of: 1) the label on the shipping box; 2) the box itself (showing damages); and 3) the product itself (showing any damage).

These photos are a VITAL part of the process and MUST be provided in order to process a claim.

Step 4: Contact our warranty department at customerservice@restorepontoon.com with the following information:

• Photos of damages including:

• label on box;

• box damage; and

• product damage.

Feel free to send several views of each, if needed. Again, photos are VITAL and must be provided in order to process claims.

• Customer name

• Order number

• Item description and part number

• Tracking number, as provided by Restore Pontoon

• Description of damages in as much detail as possible:

• Box damage;

• Product damage. Is there damage to an entire order or only one component? For example: "Seat back has tear in side from freight damage (shown in picture). Seat base and cushion are fine.”

Optional Mailing Instructions:

If you are unable or do not wish to e-mail photos and information, you can mail all of the above to:

Coastline, Inc.

Damages / Warranty

1923 N. Home St

Mishawaka, IN 46545

Timing:

Mailing photos and information will delay the processing of your claim. If possible, please use e-mail for faster service.
Once your claim is received, processed, and reviewed, we will contact you. Please allow up to 7 business days for this process. We will strive to ship replacement items in 5-10 working days.

Please follow the steps above as closely as possible to help us process and resolve your damage issue as quickly as possible.

Just a reminder, please send your photos!

Return Policy for non-damaged Items

At Coastline Inc. DBA Restore Pontoon, Boat Carpet Central, and Boat Ladder Central we take pride in our products and we want you to be completely satisfied with your purchase. We will gladly refund or exchange most merchandise for any reason within 30 days from the original purchase date. Items returned after 30 days from the original purchase date will be charged a 20% restocking fee and/or fees associated with Paypal or credit card transaction. All customers are responsible for any return shipping charges, which are non refundable. We will not accept any returns or exchanges after 60 days. Any items that arrive damaged or defective must be called in immediately. We require pictures of any and all damaged items in order to replace the item. Damaged and defective items will be replaced or refunded upon our discretion. Customers are not permitted to refuse delivery on an item. Doing so will result in partial refunds deducting the shipping charges. Any custom orders including, but not limited to, custom cut carpet and or vinyl, custom made boat covers, custom captain’s chairs, etc. are non returnable. Please allow up to 7 business days after we have received the item for your refund to appear in your account. Unfortunately, due to high sensitivity to storage and temperature we do not except any Adhesive or Sharkhide returns for any reason. Please note: Merchandise will NOT always go to the same address from which it came. All returns must go to the below address, in its original packaging, and contain your packing slip. Please be sure to include the RA number that we provide to you over the phone.

Coastline Inc.

1923 N. Home St

Mishawaka, IN 46545

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